Test Engineering Careers

Posts Tagged ‘Technical Product Support’

We require a Project Engineer with experience in customer service with in technical environment. The ideal candidate will have a background in the Telecommunications industry.

Skills

• Prior customer-facing, technical product support experience
• Familiarity with Linux / UNIX systems and operation
• Must be able to travel both UK and overseas (sometimes at short notice)
• Basic experience of C Programming language
• Experience of MySQL databases and query language
• Experience of customer-facing, technical product support
• Experience of Linux / UNIX system admin and database administration
• Linux / UNIX accreditation(s)
• Experience creating and trouble shooting VPN’s in a Cisco environment

Overview

To deliver excellent technical and operational support and first class customer service with an exceptional degree of customer satisfaction.

This role is highly customer focused: The main drive at all times is to ensure that clients/analysis teams are being regularly contacted and that calls are resolved in a timely manner.

• To manage all requests made by analysts and to ensure that requests are routed to the correct departments within my client.
• To evaluate managed services’ concerns and report to management on system support issues.
• Testing of Software and Hardware
• To work to set company standards of support and customer service.
• To ensure all Managed Service SLA targets are met.

Vacancy Contact Details

Profile of Kinetic Search & Selection

Kinetic Search & Selection recruits for a diverse range of permanent roles in the Engineering, Technical & Manufacturing industries, with key specialism’s placed on niche sectors, including; Aerospace & Automotive, Chemical & Pharmaceutical, Energy & Utilities, Electronics & Technology, Food & Drink, F.M.C.G, Heavy Industry, Logistics & Distribution and Specialist Engineering.

Kinetic Midlands Search & Selection
01332 381 987 (T)
01332 381977 (F)
Contact Name: Simon Dowdall – simon.dowdall@kinetic-selection.co.uk
Apply Online: Services Support / Installation Engineer

Vacancy Summary